Shipping Policy
All orders placed on the site are packed and fulfilled from our warehouse in Los Angeles in either vacuum-sealed pouches or jars, then fully checked by our team for weight, moisture, mold and overall condition. So what lands on your door is exactly as expected. When we receive the order, we print a label and you will receive an email or SMS update with tracking info after the label is printed. We work Monday-Saturday every week, with exceptions on some holidays.
We will inform you incase of any delayed or information necessary! Typically orders are shipped out the same day or the next business day at the latest from our warehouse and picked up by a USPS or FedEx or DHL or ePG driver. Usually, shipping from USPS takes 2-3 days to reach anywhere in the continental US and up to 6 days for international shipping, but during holidays and rush times, shipping can take a few extra days (Shipping policy).
We ship out all orders in a discrete and generic bubble wrap envelope, branded jars, customized packages or brown cardboard box.
If you have received tracking info, that means we created the label and your package will be picked up by USPS, FedEx, DHL, or ePG from our warehouse the same day or next. Sometimes they take their time updating the info in their system, but if you have tracking info from us, your package should be shipped out that day or next.
NB:
Please have patience with us as we are a business doing the best we can to get everything packed properly and shipped out to you as customer satisfaction is our goal. Once we hand off your package to USPS, FedEx, DHL or ePG we cannot control their shipping speed and if you have concerns about the package, you can contact USPS, FedEx, DHL, ePG support for troubleshooting a package in transit.
Please note that this companies do not guarantee shipping speeds. If your order is time sensitive, express shipping can be faster, but the speeds are not guaranteed. Shipping fees are also non-refundable due to delays on the part of the carrier.
We care about you and being your cannabis provider long term. If you have any issues or concerns, please contact our team via email: support@imperialclubla.com or the chat function on the site.
We will never leave you hanging and always do everything in our power to make sure you are taken care of! Stay safe and stay blessed.
International shipping is allowed for European countries, and to other countries around the world.
Thanks For Shopping with Imperial Club 🙂